AlmosGirl
New member
Scot4bz said:My father calls me (at work) saying he can't connect to the internet. I asked if he called Rogers - he did - they told him he had a virus (only took them an hour to determine that).
I run him through a number of things - no way he has a virus. I told him either there are signal problems or his modem has crapped out and told him to call back and say he wants a new modem.
Long story short, he gets someone else at tech support who actually does their job and determines its a signal problem on their end and they open a ticket and will fix it for him.
Not nice to cause a 71 year old, less than tech savvy man to go through such grief, then lie to him just to end a call.
WE ARE SURROUNDED BY MORONS!!!
Your poor Dad! My husband can write a book on the many telephone calls and issues that he has had with Rogers! They are unreal sometimes!